Refund policy

Eligible situations

• A duplicate charge for the same purchase.
• A completed payment where the license was not delivered or could not be activated.
• A confirmed product defect that support cannot reasonably fix or work around.
• A refund required by applicable law.

Generally not eligible

• Change of mind after successful activation and use.
• A short-term pass that has been used or has expired.
• Problems caused by misuse, unsupported browser or website changes, or restrictions imposed by a third-party website.
• Requests outside the stated window unless required by law.

Request a refund

Email hello@aorasoft.com with your purchase email, PayPal transaction or order ID, purchase date, extension and package name, and a description of the issue.

Do not send webpage content, messages, contacts, files, passwords, complete license keys, one-time codes, or full payment-card information. Approved refunds are returned through PayPal to the original payment method.